Cloudflare and Auth0 outage

Incident Report for Unmand

Resolved

This incident has been resolved. Queues for Swarm have been restarted - impacted jobs will be resubmitted.

Posted Oct 31, 2023 - 07:46 AEDT

Monitoring

Cloudflare have resolved the issue. We are waiting to verify the downstream impact on Auth0.

Posted Oct 31, 2023 - 07:40 AEDT

Investigating

At 7:05AM AEDT we noted a system outage in our infrastructure and authentication providers. We have responded by immediately pausing all queues for Swarm while we investigate.

Posted Oct 31, 2023 - 07:37 AEDT

This incident affected: Swarm API (Endpoints, Queues, Triggers), Web Interface (Product Portal, Organizations, User Accounts, Cloudflare Pages, Auth0 User Authentication, Auth0 Multi-factor Authentication), and Corporate Site (www.unmand.com).